HVACService Levels
Waco aggressively seeks to uncover customer service level expectations through surveys, industry research and face to face interviews. The company participates in a number of benchmarking processes to determine industry best in class performance standards for those critical service levels. Waco assigns these service levels to all teammates as Critical Success Goals and provide an incentive to achieve service level goals. Waco measures performance against these service levels and undertakes continuous improvement actions to ensure goal achievement.

  • Inventory Accuracy 99%
  • Fill-rates - All Stocked Items 95%
  • Fill-rates - Critical Items 100%
  • On-time Shipments 99%
  • Same day Shipments of Stock items 100%
  • Zero Error Shipments 99+%
  • Zero Error Invoices 99+%